Complimentary Cancellation or Modification Period
If a cancellation or modification request is submitted six (6) days or more (inclusive) prior to the scheduled dining date (for requests made on the sixth day prior to the dining date, such requests must be received no later than 6:00 p.m. Beijing Time), the following arrangements shall apply:
- Cancellation: A full refund of the deposit paid.
- Modification: Priority assistance in rescheduling to an alternative available date.
All cancellation or modification requests must be submitted via our official email or by telephone at +86 173 0160 5350. Requests are processed manually by our reservations team.
Written confirmation will be sent via email or SMS. If confirmation is not received within 24 hours, guests are advised to contact the restaurant to ensure the request has been successfully processed.
Cancellation or Modification Within Six (6) Days
For requests made less than six (6) days prior to the scheduled dining date, the following conditions apply:
- Cancellation: The deposit is non-refundable.
- Modification:
- Requests made four (4) days or more (inclusive) prior to the dining date, (for requests made on the forth day prior to the dining date, such requests must be received no later than 6:00 p.m. Beijing Time), will be accommodated with priority, subject to availability.
- Requests made less than four (4) days prior to the dining date will be handled on a best-effort basis. The restaurant will attempt to arrange a replacement guest from the waitlist.
- If a replacement is successfully secured, the reservation may be rescheduled.
- If no replacement can be arranged, the modification request will be deemed unsuccessful.
Additional Terms for Reservation Modifications
- Due to limited seating capacity, all requests to change the reservation date or increase the number of guests are subject to availability at the time of request.
- Requests to reduce the number of guests will be treated as a partial cancellation. A food preparation charge of RMB 2,000 per cancelled seat will apply.
Special Reservation Terms
Reservations for private dining rooms and special holidays, including but not limited to (Valentine’s Day, Qixi Festival, Christmas, and New Year’s Eve), are subject to separate cancellation and modification policies.
Please contact our reservations team directly at +86 173 0160 5350 for details. The general terms outlined above do not apply to such reservations.
Refund Processing
- Deposits paid via WeChat Pay will be refunded in full without any handling or service fees.
- Deposits paid via PayPal will be subject to a 4.5% processing and service fee, which will be deducted from the refunded amount.
Governing Language
This policy is governed by the Chinese-language version, which shall prevail in the event of any discrepancy. For further inquiries, please do not hesitate to contact us.
We appreciate your understanding and cooperation and look forward to welcoming you.